SHIPPING INFORMATION

Once you place your order we send you a confirmation E-mail.  When we ship your order you will receive a second E-mail with a shipping confirmation containing your tracking number. Once you receive your tracking number you may visit the shipping carriers website to see the updated shipping status.

Our shipping department is open Monday through Friday 11 a.m. - 5 p.m. EST. Orders placed after 12 p.m. are processed the following business day. Please allow up to 4–7 business days to fully process your order. Delivery dates are based on average transit time.

Be sure to check your email for your order.  If you do not see it in your email, do not forget to check your spam and/or junk mail just in case. You will be notified via E-mail when your order is confirmed and when it has been shipped out.

Return Policy

All items purchased from Botanica Oñi Aña are not eligible for any kind of returns, only exchanges are accepted if the product was damaged before delivery.

(50% of the shipping cost would have to be covered by customer in order to get the order replaced)